Get in touch.

Usually answered within a couple of days

Cold Read is small, so this reaches the person who builds it rather than a support queue. Email is the fastest route:

Before you write in

A few things have quick answers already:

A read broke or returned nonsense

Say which reader and roughly which scene, and the credit goes back on your balance. See refunds.

The sign-in link never arrived

Check spam, then request a fresh one — links expire after 15 minutes. If nothing arrives at all, write in and it'll be sorted by hand.

You want your scripts or account deleted

Email from the address on the account and it's done, along with the reads attached to it. Unused credits are refundable at that point.

The scene split came out wrong

Send the slugline format you're using. Splitting keys off INT. and EXT., so unusual formats are the usual cause and are worth fixing properly.

Send a message

This composes the email in your own mail app — nothing is submitted to a server from this page, and nothing is stored here.

Reporting something serious

If you've found a security problem, or a read produced something you think is genuinely harmful rather than merely harsh, mark the subject line urgent and it gets looked at first. The hostile readers are meant to be unkind about your script — they are not meant to be abusive about you, and if one crossed that line I want to know.